Complaints

Complaints

At BlueApril, we want you to be happy with your order and our service. If something hasn't gone as expected, please let us know. We'll do our best to find a suitable solution.

How to Submit a Complaint

You can submit a complaint by email:

Email: info@blueapril.nl

Please include your order number where applicable and describe your complaint as clearly as possible. If your complaint concerns a damaged or defective product, photographs may help us assess the issue more quickly.

How We Handle Complaints

We will review your complaint as soon as possible.

We aim to provide a substantive response within 14 days of receiving your complaint. If we need more time to investigate, we will acknowledge your complaint within this period and let you know when you can expect a more detailed response.

WebwinkelKeur Dispute Mediation

We recommend that you first contact us directly so that we have the opportunity to resolve your complaint together.

If we are unable to reach a solution, you can submit your dispute for mediation through WebwinkelKeur.

More information about WebwinkelKeur's dispute mediation procedure is available at:

WebwinkelKeur – Disputes for consumers

If mediation does not result in a solution, the dispute may, where the applicable conditions are met, be submitted to the independent dispute committee designated by WebwinkelKeur. Costs may apply to this procedure.

This complaints procedure does not affect your statutory consumer rights or your right to bring a dispute before a competent court.

Contact Details

BlueApril
Cruquiuszoom 508
2142 EW Cruquius
The Netherlands

Email: info@blueapril.nl
WhatsApp: +31 653248184 (WhatsApp only)
KvK: 93322305
VAT ID: NL005013834B64