Shipping & Returns
Shipping & Returns
We want ordering from BlueApril to be simple and transparent. Below you'll find information about shipping, returns, refunds and your right of withdrawal.
Shipping
Orders are shipped from the Netherlands.
Available shipping methods, delivery costs and estimated delivery times are shown at checkout based on your delivery address.
Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.
Please make sure your delivery address is complete and correct before placing your order.
Right of Withdrawal β 14 Days
As a consumer, you have the right to withdraw from your purchase without giving a reason within 14 days after receiving your order.
If an order contains several products that are delivered separately, the 14-day withdrawal period starts on the day you receive the last product.
To exercise your right of withdrawal, you must inform us of your decision within this 14-day period.
You can do this through our Withdrawal Form, our online withdrawal function, or by sending an unambiguous statement to info@blueapril.nl.
You do not have to give us a reason for your decision.
Returning Your Order
After notifying us that you wish to withdraw from your purchase, you have a further 14 days to send the product back.
Please send returns to:
BlueApril β Returns
Cruquiuszoom 508
2142 EW Cruquius
The Netherlands
Please include sufficient information with your return for us to identify your order.
We recommend keeping your proof of shipment until your return has been processed.
Return Shipping Costs
For a normal return under the right of withdrawal, the direct cost of returning the product is paid by the customer.
If you received an incorrect, damaged or defective product for which BlueApril is responsible, please contact us before returning it. In such cases, BlueApril will bear the reasonable return or replacement costs.
Condition of Returned Products & Diminished Value
During the withdrawal period, you may inspect and handle a product only to the extent necessary to determine its nature, characteristics and functioning β similar to how you would reasonably inspect a product in a physical store.
You may be liable for any diminished value caused by handling the product beyond what is necessary for this purpose.
If a product or its packaging is damaged more than reasonably necessary to inspect the product, BlueApril may deduct the resulting diminished value from the refund, to the extent permitted by law.
We therefore ask you to handle products with care and, where reasonably possible, return them with their supplied accessories and in their original condition and packaging.
Refunds
Once you have informed us that you are withdrawing from your purchase, we will refund the applicable amount without undue delay and no later than 14 days after receiving your withdrawal notification.
For returned goods, we may wait to issue the refund until we have received the products back or until you provide evidence that you have sent them back, whichever occurs first.
If you withdraw from your entire order, we will also refund the standard delivery costs you paid to have the order delivered to you.
If you chose a delivery method that was more expensive than our standard delivery option, the additional cost of that more expensive method will not be refunded.
For a partial return, the original delivery costs are not refunded where those costs would also have been payable for the products you keep.
Unless otherwise agreed, the refund will be made using the same payment method used for the original purchase.
Products Excluded from the Right of Withdrawal
The right of withdrawal does not apply where a statutory exception applies. Depending on the product, this may include:
- products made according to your specifications or clearly personalised;
- products that are liable to deteriorate or expire rapidly;
- sealed products that are not suitable for return for reasons of health protection or hygiene after the seal has been broken following delivery; and
- other products that are legally excluded from the right of withdrawal.
Food, cosmetic or personal-care products are not automatically excluded from returns simply because of their product category. A statutory exception will only be applied when its legal requirements are met.
Incorrect, Damaged or Defective Products
Received something incorrect, damaged or defective? Please contact us at info@blueapril.nl as soon as reasonably possible.
Please include your order number and, where useful, photographs of the product and packaging so we can assess the issue.
If BlueApril is responsible for the problem, we will arrange an appropriate solution and bear the reasonable costs of the return, replacement or other remedy as required by law.
Your statutory rights regarding defective or non-conforming products are not affected by this returns policy.
Questions About a Return?
Please contact us before sending your return if you are unsure whether your product is eligible.
Email: info@blueapril.nl
WhatsApp: +31 653248184 (WhatsApp only)
You can also use our Withdrawal Form to notify us that you wish to exercise your right of withdrawal.