FAQ
Frequently Asked Questions
Find quick answers to the most common questions about ordering, shipping and returns at BlueApril.
When will my order be shipped?
We aim to process and hand over orders placed before 12:00 on business days on the same day.
During particularly busy periods, processing may take a little longer.
Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.
How much does shipping cost?
Shipping costs depend on the destination and order value. The applicable shipping cost is always shown at checkout before you complete your order.
Free shipping may be available when your order reaches the applicable threshold for your destination.
For more information, please see our Shipping & Returns page.
Which countries do you deliver to?
We currently deliver to the Netherlands, Belgium, Germany, France and Luxembourg.
Available delivery options and shipping costs are shown at checkout.
Can I track my order?
Yes. When tracking is available for your shipment, you will receive a tracking link after your order has been dispatched.
Can I change or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible at info@blueapril.nl.
We cannot guarantee that an order can be changed or cancelled once processing has started.
This does not affect your statutory right of withdrawal where applicable.
Can I return my order?
Yes. As a consumer, you generally have 14 days after receiving your order to notify us that you wish to exercise your right of withdrawal.
After notifying us, you have a further 14 days to return the products.
Certain statutory exceptions may apply to specific products.
Please see our Shipping & Returns page for the complete return policy.
Who pays the return shipping costs?
For a normal return under the right of withdrawal, the direct return shipping costs are paid by the customer.
If you received an incorrect, damaged or defective product for which BlueApril is responsible, please contact us before returning it. In such cases, BlueApril will bear the reasonable return or replacement costs.
What should I do if my order arrives damaged or incorrect?
Please contact us at info@blueapril.nl as soon as reasonably possible and include your order number.
Photographs of the product and packaging may help us assess the issue more quickly. We will work with you to find an appropriate solution.
Can food or personal-care products be returned?
The right of withdrawal depends on the product and its condition.
Food and personal-care products are not automatically excluded from the right of withdrawal. However, statutory exceptions may apply, for example to products that deteriorate or expire rapidly, or to sealed products that are unsuitable for return for health or hygiene reasons after the seal has been broken.
Please contact us if you are unsure whether your product can be returned.
How long does a refund take?
Following a valid withdrawal, we will refund the applicable amount without undue delay and no later than 14 days after receiving your withdrawal notification.
For returned goods, we may wait until we have received the products back or until you provide evidence that you have sent them back, whichever occurs first.
How can I exercise my right of withdrawal?
You can notify us by a clear statement sent to info@blueapril.nl or use our Withdrawal Form.
A downloadable PDF version of the Model Withdrawal Form is also available on that page.
How can I contact BlueApril?
You can contact our customer service at:
Email: info@blueapril.nl
WhatsApp: +31 6 5248184 (WhatsApp only)
You can also find our full company details on the Contact page.
How can I submit a complaint?
Please contact us first at info@blueapril.nl so that we have the opportunity to resolve the issue.
You can find information about our complaints procedure and WebwinkelKeur dispute mediation on our Complaints page.